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open letter

NHS Sheffield CCG Open Letter to Residents

GPDPR General Practice Data for Planning and Research

General Practice Data for planning and Research


Accessing the Surgery Update July 21

Whilst Governmental guidance changes on Monday, 19 July in respect to the wearing of masks we will continue to ask all patients that they continue to wear a mask when attending the Practice.

As a Health Care Provider, we have worked tirelessly over the past fifteen months to create a safe environment within which staff can work and patients are safe to attend. Whilst the number of positive cases continues to rise we believe it is appropriate to continue with our current arrangements.

So the door will remain open, you will be asked COVID related questions, asked to wear a mask and you will be socially distanced in the waiting room.

If you are exempt from wearing a mask, or you choose not to, you will be asked to wait outside until the clinician is ready to see you.

We are doing telephone triage calls in the morning and if you need seeing face-to face the clinician will book you in, we have a Duty Doctor who is on call mornings and afternoons to deal with any emergencies.

Please respect the job the Reception staff are doing, they are working to local and national protocols in order to keep the Practice operating as efficiently as possible to make sure we can deal with your issues and queries as quickly as possible.

We hope you understand the reason for us continuing to work in this manner; the situation will be reviewed regularly and changes made when necessary.
Our key focus is keeping patients, staff and the community as safe as possible.

Thank you for your understanding and continued support.

Dovercourt Surgery
Please note we are open Mondays – Fridays from 7.30am – 5.30pm and Thursdays 7.30am – 4.00pm (closed between 1.00pm – 2.00pm).

Manor Top Surgery
Please note we are open Mondays – Fridays from 8.30am – 6.00pm (closed between 1.00pm – 2.00pm). Thursdays 8.30am – 12.00pm

Due to recent Coronavirus outbreak, we have temporarily had to stop our Walk-in and Wait service and also all future bookable online appointments. This is for the health and safety of everyone. We apologise for this inconvenience and hope that normal service will resume in the near future.

The NHS is well prepared for outbreaks of new infectious diseases and has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

Check online at and at for advice on your travel and contact history and the latest COVID-19 information before attending the practice.

Dear Patient

You might be feeling very worried right now due to the coronavirus pandemic (also known as COVID-19) and how it is affecting you, your family and your friends.

· We want you to know that we are still here to look after you and support you as and when you need us

· At the moment we are operating in a different manner. There are less face-to-face appointments and many more telephone and video calls being made.

· Please use our regular telephone number if you need our help.

Please see the following support information that may help you during this difficult times:

COVID-19 Support Information for Families

COVID-19 Support Information for Adults

COVID-19 Support Information for 13-19 Year Olds

General Practice Data for Planning and Research Privacy Notice:

Smear Tests

Dovercourt Surgery Gardening Sessions

Pop along any Wednesday, 11 am until 1 pm, next to the car park

Join in for just a few minutes or the whole session

No experience necessary

Equipment provided

Fresh vegetables available for to take home whenever they are ready!

For more information pop along or ask at reception.

We value your feedback – take the Friends & Family Test

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