Dovercourt Surgery is situated in inner city Sheffield, south east of the centre. It serves a population living predominantly on the Wybourne, Manor, Norfolk Park and Arbourthorne Estates.
Our ethos is of a holistic, patient-centred approach. Close working and partnership with patients and an integrated and democratic Primary Health Care Team enable us to provide a quality service to our patients and community.
The Practice has always embraced change. We were Fundholders, lead Practice in a national Total Purchasing Pilot in 1997, a first wave NHS Beacon Practice for Patient and Public Involvement and we are a PMS Practice and an active member of the Central Sheffield Commissioning Locality. The Practice also led on a successful bid for a Healthy Living Network and went on to manage it. We have always maintained strong links with the community and other organisations.
We have 4,700 patients and the list is growing. In 2008 we moved to a new purpose built premesis on skye edge. The new surgery is on a prime site with brilliant views over the city and the surrounding moors. We have a attached pharmacy - Skye Pharmacy and work closely together for the benefit of our patients.
The Primary Health Care Team consists of the Senior Partner and 7 part-time Salaried Doctors, 2 Nurse Practitioners, a Practice Nurse, 2 Health Care Assistants and an attached team of integrated Community Nurses. The Admin Team consists of the Business Manager/Executive Partner, a Deputy Practice Manager, Reception Manager and 6 part-time Receptionists. We also work with a Midwife, a Podiatrist, a Homeopath, a Counsellor, 3 Mental Health Workers, a Clinical Pharmacist, a dietitian, a health trainer and an advisor for the Sheffield Occupational Mental Health advisory service.
We already offer early morning appointments and plan to further extend opening hours by flexible working. The main morning surgeries are a walk in and wait service and patients are seen by a doctor or nurse practicioner. The rest of the day consists of clinics by appointment. All the doctors share the admin work and we are virtually paperless on System One.
We piloted the Person Centred Care Planning service that is now city wide, where patients are invited to come and discuss and plan their care with a Nurse or GP at the Practice, to see what needs they have and how they can work with the Practice Team to improve their health and wellbeing.
We have a Team of Prescription clerks who deal with prescription requests, work out with patients the best way of managing their repeat prescribing, liaise with Community Pharmacies and the Clinical Pharmacist at the Practice. They also make sure that patients are advised if their LTC checks and Medication Reviews are due and prompt patients to arrange their appointments. We use online and email prescription requesting as well as request by letter, and telephone, Repeat Dispensing System, Metered Dose cassettes, electronic prescribing, and are always looking to see how we can improve safe and responsive access to medication for all our patients.
We have an Older Patients Care Coordinator who can arrange referral to Age UK, Community Support Workers, and has an overview of all older patients who are admitted and then discharged from hospital, to make sure they are reviewed promptly and get the care they need. The coordinator has a good knowledge of support and community services in the area, can signpost patients and supports the Clinical Team.
We also are able to offer all forms of contraception of a woman's choosing, including long acting methods such as implants and coils.
Dovercourt Surgery is one of 24 practices which make up the Central Sheffield Commissioning Locality and the practice has been very involved in the clinical and managerial work of the Locality. The Practice Manager and Deputy Manager, Paul Wike and Michelle Wilde, are Lead Managers of the Locality, and Dr Read is a Clinical Lead. The Locality has developed new service re-designs for several conditions, community clinics for diabetes, COPD, dermatology, ENT, gynaecology, gastroenterology and more to come.
The Practice is committed to providing the best possible care to all its patients. Some groups are more vulnerable and have additional needs. One such group are the patients who are perhaps older, more frail or who have one or more Long Term Conditions (LTCs) such as heart disease, diabetes, stroke, asthma, COPD and others. The Practice has been at the forefront of developing and trialling new ways of working to improve the health and wellbeing of these people.
We teach medical students who are a welcome addition to our team and we hope to extend this as time goes on.
We hope that our patient representative group will expand and become more active because patient views are very important to us. Anyone wishing to become a patient representative is very welcome and can leave their contact details at reception.