Dovercourt Surgery is situated in inner city Sheffield, south east of the centre. It serves a population living predominantly on the Wybourn, Manor, Norfolk Park and Arbourthorne Estates.
Our ethos is of a holistic, patient-centred approach. Close working and partnership with patients and an integrated and democratic Primary Health Care Team enable us to provide a quality service to our patients and community.
The Practice has always embraced change. We were Fundholders, a lead Practice in a national Total Purchasing Pilot in 1997, a first wave NHS Beacon Practice for Patient and Public Involvement and are active members of Central Locality Sheffield Clinical Commissioning Group. The Practice also led on a successful bid for a Healthy Living Network and went on to manage it to provide services that supported the needs of the local community. We have always maintained strong links with the community and other organisations.
We currently have 8450 patients and the list is growing. In 2008 we moved to a new purpose built premises on Skye Edge. The new surgery is on a prime site with brilliant views over the city and the surrounding moors. Skye Pharmacy is on the same site. We also have a branch site at Manor Top.
The Primary Health Care Team consists of the Senior Partner and 7 part-time Salaried Doctors, 1 Nurse Practitioner, 5 Practice Nurses, 2 Health Care Assistants, a Pharmacist, a Counsellor and 2 Physicians Associates. The Admin Team consists of the Managing Partner and a Business Manager, Reception Manager and 6 part-time Receptionists. We also work closely with a Midwife, a Podiatrist, IAPT Mental Health workers, a Clinical Pharmacist, a Health Trainer and a Community Support Worker, as well as Advocacy workers from Manor and Castle Community Trust.
We have a food growing garden on site which is open to anyone who wishes to join, and are forging links with the neighbouring Manor Lodge Primary School. .
We offer early morning booked appointments and the main morning surgeries are a Walk in and Wait service were patients are seen by a Doctor, PA or Nurse Practitioner. The rest of the day consists of clinics by appointment.
We offer holistic person centred care and patients are invited to come and discuss and plan their care with a Nurse or GP at the Practice, to see what needs they have and how they can work with the Practice Team to improve their health and wellbeing. We use social prescribing to encourage self-care and healthy lifestyle.
We have a Team of Prescription clerks who deal with prescription requests, work out with patients the best way of managing their repeat prescribing, liaise with Community Pharmacies and the Clinical Pharmacist at the Practice. They also make sure that patients are advised if their regular Long Term Condition checks and Medication Reviews are due and prompt patients to arrange their appointments. We use online and email prescription requesting as well as request by letter, and telephone, Repeat Dispensing System, Metered Dose cassettes, electronic prescribing, and are always looking to see how we can improve safe and responsive access to medication for all our patients.
We have an Older Patients Care Coordinator who can arrange referral to Age UK, Community Support Workers, and has an overview of all older patients who are admitted and then discharged from hospital, to make sure they are reviewed promptly and get the care they need. The coordinator has a good knowledge of support and community services in the area, can signpost patients and supports the Clinical Team. We use a multidisciplinary approach to manage the care of the most frail and complex patients to make sure they get the best coordinated care we can provide.
We work closely with our local Midwifes and Health Visitors to enhance the care of young families, and are also able to offer all forms of contraception of a woman's choosing, including long acting methods such as implants and coils.
Dovercourt Surgery is part of a Neighbourhood group of 8 Practices and there are plans to work more collaboratively to enhance the care of the community.
Paul Wike and Michelle Wilde , Managing Partner and Business Manager, are also Locality Mangers for Central Locality at the CCG and are instrumental in delivering innovative change of General Practice in Sheffield.
The Practice is committed to providing the best possible care to all its patients. Some groups are more vulnerable and have additional needs. One such group are the patients who are perhaps older, more frail or who have one or more Long Term Conditions (LTCs) such as Heart Disease, Diabetes, Stroke, Asthma, COPD and others. The Practice has been at the forefront of developing and trialling new ways of working to improve the health and wellbeing of these people.
We hope that our Patient Representative Group will expand and become more active because patient views are very important to us. Anyone wishing to become a patient representative is very welcome and can leave their contact details at reception.